Time
5 months
Location
USA
Sector
IT startup
Description
The client sought to establish a startup that leverages new technologies to automatically handle user requests across various business types. Their distinct goal was to create a knowledge management pipeline, incorporating knowledge from prior conversations and integrating it with automatic support centers.
Solution
To address this multifaceted challenge, we developed a platform powered by a large-scale language model, to automate conversations. We constructed a unique, comprehensive knowledge-based system and designed an architecture that was both scalable and domain-independent, catering to businesses of all sizes. The platform’s capabilities extended to understanding voice inputs, generating recommendations, and providing actionable knowledge during chatbot interactions.
Results
The implementation of this solution provided the client with the system capable of supporting a wide range of businesses. The platform successfully attracted three early adopters associated with support centers based in New York City. The client expressed satisfaction with the system’s performance, which demonstrated significant potential for further customer expansion onto the platform. This achievement represented a promising step forward in achieving the client’s vision of a knowledge management pipeline and automated support system.